Reference

How acq999 Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data handled carefullybKash, Nagad, Rocket payment data protectedYour right to request data accessNo data sold to third partiesContact us to update your details
acq999 How acq999 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use encryption on all data moving between your device and our servers. Your account login is protected by a one-time password step — when you sign in from a new device, a code is sent to your registered number before access is granted. Payment data linked to bKash, Nagad or Rocket is stored as a transaction reference only, not as raw wallet credentials. We review our data retention schedule periodically so we are not holding information longer than necessary.

Encryption in Transit All data sent between your browser or mobile and our platform is encrypted. This applies to account details, payment references and support messages you send us.
OTP Account Access A one-time password is required whenever you access your account from an unrecognised device. This stops anyone else from using your login credentials alone.
Payment Reference Only We store bKash, Nagad and Rocket transaction references to match payments to accounts. We never store your wallet PIN, app password or full wallet number.
Data Retention Schedule We hold your personal data while your account is active. Once an account is closed and retention obligations are met, we remove the associated personal data from our systems.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we have handled your personal details, our support team is the right place to start. You can reach us through live chat on the site, by email, or through the in-account help section. We aim to respond to privacy-related requests within a reasonable timeframe, and we will confirm receipt of your request so you know it is being handled.

Live Chat Start a chat session directly from your account page. Tell the agent your request is privacy-related so it gets routed to the right team without delay.
Email Support Send your data request or privacy concern by email. Include your registered account details so we can verify your identity before we action anything.
In-Account Help Log in, go to the help section and submit a ticket. This is the most direct path for requests about bKash, Nagad or Rocket payment data stored on your account.

Common Questions About Your Privacy on acq999

These are the questions we actually get asked about how we handle account and payment data. If your question is not here, our live chat team can help you directly.

We collect your name, contact information, device details and the payment method you register — bKash, Nagad or Rocket. We also log session data and transaction references to keep your account accurate and secure.

We do not sell your personal data. We may share it with payment processors handling your bKash, Nagad or Rocket transactions, and with service providers who help us run the platform, strictly under data agreements.

Submit a request through live chat or the in-account help section. Verify your identity with your registered account details, and we will compile and send you the data we hold within a reasonable timeframe.

Yes. Contact us via email or live chat with your deletion request. We will process it once we verify your identity, subject to any retention obligations that apply under applicable rules.

We store only the transaction reference and amount — never your PIN or full wallet credentials. This lets us match payments to your account without holding sensitive wallet access data.

We use cookies to manage your session, remember preferences and support our help team. You can disable non-essential cookies in your browser settings, though some account page functions may be affected.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.